Privacy Policy

Privacy Policy

Last updated May 6, 2026

Thank you for choosing Stockburst Analytics Pty (Ltd) (“StockBurst”, “we”, “us”, or “our”). We respect your privacy and are committed to protecting the personal information we process when you use our website, application, integrations, plugins, and related services.

This Privacy Policy explains what information we collect, how we use it, how we share it, how long we keep it, and what rights you may have. If you have any questions, please contact us at info@stockburst.co.za.

This Privacy Policy applies to:

  • our website at https://www.stockburst.co.za;
  • the StockBurst web application;
  • StockBurst integrations with marketplaces and sales channels, including WooCommerce, Takealot, and other supported platforms;
  • the StockBurst Connector plugin for WooCommerce; and
  • any related support, sales, onboarding, billing, and communication services.

1. Information We Collect

Account and business information

When you create or use a StockBurst account, we may collect information such as:

  • your name and surname;
  • email address;
  • phone number;
  • business name;
  • business address;
  • billing and subscription information;
  • user roles and permissions;
  • support requests and messages you send to us.

Product, inventory, order, and customer information

StockBurst is an inventory, sales-channel, and ecommerce management service. To provide the service, we may process business and operational data from your connected sales channels, including:

  • product names, descriptions, SKUs, barcodes, images, prices, dimensions, categories, and listing status;
  • stock quantities, stock movements, warehouse information, inbounds, picking lists, write-offs, adjustments, and related audit records;
  • sales orders, order numbers, order status, order dates, line items, quantities, refunds, returns, fees, and fulfilment information;
  • customer information supplied by connected channels, such as customer names, email addresses, phone numbers, billing details, shipping details, and delivery addresses;
  • marketplace or platform identifiers, such as WooCommerce product IDs, order IDs, customer IDs, Takealot offer IDs, TSINs, PLIDs, and similar integration identifiers.

WooCommerce Connector plugin information

If you install and connect the StockBurst Connector plugin for WooCommerce, the plugin helps connect your WooCommerce store to StockBurst. The plugin does not send setup or health data to StockBurst until an authorised WooCommerce user enters a StockBurst setup code, confirms consent, and connects the store.

During setup and health checks, the plugin may send the following information to StockBurst:

  • your WooCommerce store URL;
  • WordPress version;
  • WooCommerce version;
  • PHP version;
  • StockBurst Connector plugin version;
  • generated WooCommerce API consumer key and secret;
  • webhook delivery URL, webhook topics, webhook status, and webhook health counts;
  • connection status, health status, and the latest integration error message, if any.

After connection, WooCommerce may send configured webhook events to StockBurst, including product, order, and customer events. These webhook payloads may include personal information required for StockBurst workflows, such as customer names, contact details, delivery details, order line items, order status, and related WooCommerce metadata.

Integration credentials

To connect external services, we may store API keys, secrets, tokens, webhook secrets, store URLs, and similar credentials that you provide or authorise us to create. We use these credentials only to provide the integration services you enable.

Automatically collected information

When you use our website or application, we may automatically collect technical information such as:

  • IP address;
  • browser type and version;
  • device type;
  • operating system;
  • pages visited;
  • date and time of access;
  • log files, error logs, and diagnostic information.

We use this information to operate, secure, monitor, and improve our services.

2. How We Use Your Information

We use the information we collect to:

  • create and manage StockBurst accounts;
  • provide inventory, sales, ecommerce, marketplace, and integration services;
  • sync products, stock, prices, orders, returns, customers, and related channel data;
  • process WooCommerce webhooks and API updates;
  • create and update picking lists, order records, stock movements, and audit records;
  • send stock, price, and listing updates to connected channels when enabled by the user;
  • show integration health, connection status, and sync errors;
  • provide support and troubleshoot issues;
  • send service, security, billing, and administrative messages;
  • process subscriptions and payments;
  • protect against fraud, abuse, security incidents, and unauthorised access;
  • comply with legal, tax, accounting, and regulatory obligations;
  • improve our software, services, reporting, and user experience.

3. Legal Basis For Processing

Where applicable law requires a legal basis, we process personal information based on one or more of the following:

  • Contract: to provide the StockBurst services you subscribe to or request.
  • Consent: where you choose to connect an integration, install a plugin, enable webhooks, or opt in to certain communications.
  • Legitimate interests: to operate, secure, improve, and support our services.
  • Legal obligations: to comply with tax, accounting, legal, and regulatory requirements.

4. Sharing Your Information

We do not sell your personal information.

We may share information where necessary with:

  • service providers who help us host, operate, secure, support, and improve StockBurst;
  • payment processors and billing providers;
  • email, support, analytics, and error-monitoring providers;
  • connected sales channels and marketplaces, but only as needed to provide the integration services you enable;
  • professional advisers, auditors, or legal representatives where necessary;
  • law enforcement, regulators, courts, or government authorities where legally required.

When you connect a third-party platform such as WooCommerce, Takealot, or another marketplace, your use of that platform remains subject to that platform’s own terms and privacy policy.

5. WooCommerce, Webhooks, And API Updates

StockBurst may receive data from WooCommerce through API calls and webhook events after you connect your WooCommerce store. This allows StockBurst to show Woo orders, update stock, sync listing information, monitor integration health, and perform workflows selected by the user.

StockBurst may also send updates back to WooCommerce when enabled, such as stock updates, price updates, listing updates, order status updates, or other permitted changes. These updates depend on the settings chosen by the StockBurst user.

You can disconnect WooCommerce from StockBurst by disabling the integration in StockBurst, removing or disabling the WooCommerce webhooks, revoking the WooCommerce API keys, or uninstalling the StockBurst Connector plugin.

6. Customer Data From Your Sales Channels

If you connect a sales channel to StockBurst, you are responsible for ensuring that you have the right to share relevant customer, order, product, and fulfilment data with StockBurst for the purpose of providing the service.

StockBurst processes this data on your behalf so that you can manage inventory, orders, fulfilment, reporting, and connected-channel workflows.

7. Cookies And Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to operate our website, remember preferences, analyse usage, improve performance, and support marketing where permitted.

You can control cookies through your browser settings. Disabling cookies may affect some website or application functionality.

8. International Transfers

Your information may be processed or stored in South Africa or in other countries where our service providers operate. Where information is transferred internationally, we take reasonable steps to protect it in line with applicable privacy laws.

9. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or allowed by law.

In general, we retain account, operational, and integration data while your StockBurst account is active. We may retain certain information after account closure where needed for legal, accounting, security, backup, dispute-resolution, or legitimate business purposes.

When we no longer need personal information, we will delete, anonymise, or securely isolate it where appropriate.

10. Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, and disclosure.

These measures may include access controls, authentication, encrypted connections, audit records, backups, monitoring, and restricted access to sensitive operational data.

No internet-based service can be guaranteed to be completely secure. You are responsible for keeping your account credentials secure and for ensuring that only authorised users can access your StockBurst account and connected integrations.

11. Your Privacy Rights

Depending on where you are located, you may have rights to:

  • access personal information we hold about you;
  • correct inaccurate or incomplete information;
  • request deletion of certain information;
  • object to or restrict certain processing;
  • withdraw consent where processing is based on consent;
  • request a copy of certain information in a portable format;
  • complain to a relevant data protection authority.

To exercise these rights, please contact us at info@stockburst.co.za.

12. Marketing Communications

We may send marketing communications where permitted by law or where you have opted in. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

We may still send service-related messages, such as account, billing, security, support, and integration notices.

13. Children’s Privacy

StockBurst is intended for business users and is not directed at children. We do not knowingly collect personal information from children.

14. Do-Not-Track Signals

Some browsers offer Do-Not-Track signals. Because there is no consistent industry standard for responding to these signals, we do not currently respond to them.

15. Updates To This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be identified by the “Last updated” date at the top of this page. We encourage you to review this page periodically.

16. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Stockburst Analytics Pty (Ltd)
Email: info@stockburst.co.za
Website: https://www.stockburst.co.za